Frequently Asked Questions
Everything you need to know about bringing haus® into your home.
What is the standard shipping timeframe?
Most haus® furniture and decor items ship within 3-5 business days. Larger freight items may take 7-14 business days for delivery depending on your location.
Do you offer a warranty on your furniture?
Yes, all haus® furniture pieces come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to large furniture returns.
Are your materials sustainably sourced?
Sustainability is core to haus®. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure your home is as healthy as it is beautiful.
Can I track my order in real-time?
Absolutely. Once your order departs our warehouse, you will receive an email with a tracking link to monitor your shipment's progress to your doorstep.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you design your space now and pay over time.